Activation and devices
What is an activation key (Credential)?
An activation key (Credential) is the desktop app's license credential. Each device seat you buy corresponds to one key.
How many devices can one key cover?
One. The first successful activation on the desktop app binds the current device. To move machines, reset the device for that key in the dashboard and activate again.
Reset versus revoke
| Action | Effect |
|---|---|
| Reset device | Unbinds the same key so it can bind to a new device |
| Revoke | Permanently disables the key, with no recovery |
Reset can be done directly from the key list in the dashboard. Revoke is not exposed to regular users in the interface; if a key leaks, contact support to handle the license slot, and stop using that key.
Do I need to sign in to download an installer?
No. Installers are public on the download page; activation is what requires a valid key.
How does the desktop app check for updates?
The desktop app asks Mystilink whether a newer version exists, and only queries Stable public releases. See Versions and release channels.
Is "reset all" just unbinding?
No. Resetting one device usually keeps the same key; resetting all keys invalidates the old ones and issues new ones. When migrating a single computer, check the target key and leave the rest alone. Afterwards, local records still need a separate migration.
Activation succeeded but conversations still fail
Continue by checking model access, account sign-in, and balance. Device activation does not mean the API is configured, nor that Newton balance is sufficient; see Model connection problems.