Licensing and billing

Which plans exist?

Mystilink is a one-time purchase priced per device. Tiers and current prices are on the official pricing page; the amount shown at checkout is authoritative.

Common tiers cover 1, 3, or 5 devices; the pricing page is the source of truth for details.

What happens after payment?

1. The corresponding number of activation keys (Credentials) appears in the dashboard list.
2. Click Copy to get the full key, then activate in the desktop app.
3. The license seats update accordingly.

Can I get a refund?

Delivered or issued digital licenses are generally final sales; duplicate charges, non-delivery, clear billing errors, and cases required by applicable law are handled under the refund policy. Keep the order details and contact support, and do not conflate a device license with unused purchased Newton credit.

Invoices and billing

Purchase records are visible in the dashboard. Invoice and billing details follow the entry points the dashboard provides.

Is Newton prepaid balance part of the license?

No. The device license (activation key) and Newton LLM prepaid balance are billed separately. For topping up Newton, 402 errors, and refund rules, see Newton billing and balance.

What to confirm before ordering

Confirm the account, the number of devices, the license scope, and the checkout amount. After paying, check the order and keys under the same account; if the list has not updated, verify the order status first and do not simply buy again. Moving to a new computer does not transfer local records automatically; see Backup and migration.